Please read our terms and conditions to ensure that you understand your consumer rights:

Payment

We accept Paypal, Credit and Debit cards.

Delivery Policy

We aim to despatch all items by 2pm within one working day of payment being cleared. Furthermore if there are any delays you will be notified and a refund may be issued if you request.

Unless otherwise requested, all items are shipped Second Class, via Royal Mail. While they endeavour to deliver your parcel within two working days, this is not 100% guaranteed. In addition Royal Mail advise to please allow 15 working days for delivery. Once this time has passed, please do contact us and we will do what we can to help.

If you require your item urgently please request contact us and we will see what we can do!

Distance Sales

As per the the Regulations set down by the The Consumer Contracts (Information and Additional Charges) Regulations 2013. you have the right to cancel your order. Starting from the time you place the order and ending on the expiry of 14 working days starting from the day after the goods have been received. Please notify us and return the goods within the 14-day cooling-off period. The goods must be unused and unwashed or it will be deemed that you have accepted them.

NB – We understand that you have just had a baby. This may mean that you are not able to get to the post office within 14 days. Therefore while legally you are entitled to 14 working days we will allow you 28 days to return it.

After-Sales Support

We offer a full after-sale support service, which you may take advantage of whether you own one of our slings or not. At AmaWrap we are simply happy that you are choosing to hold your baby in a sling! Most importantly we are on hand to help with any questions and to help you choose one.

Should you wish to return your goods please ensure that it is sent back to us within 28 days, unused, with all of the original packaging. Please print and complete a Returns Note which should be returned to us with the wrap. We recommend that products are sent back to us via Special or Recorded delivery. This is because we cannot be held liable for products lost in transit.

Should you wish to exchange your purchase we will do so providing the item is in the same new condition complete with all packaging. Please print and complete the Returns Note, as above. This is especially relevant as we need this to establish who the wrap is from. This should also be returned to us with the wrap indicating what you wish to exchange your item for. All exchanges must be received back to us within 28 days of purchase.

In the event that your AmaWrap arrives and something is wrong please contact us promptly.

Privacy Policy

With your consent, we will collect your name and email address. We will use this to improve the products and services we provide. To customise the website for you. To send you promotional emails about products, services, offers, and other things that might be relevant for you. If you decide that you no longer wish to be on our mailing list, you can either email us requesting that we remove your name, or use the unsubscribe button at the bottom of any newsletter.

We will never sell or pass on your personal details to third parties unless the law instructs us to do so. This includes your name, postal or e-mail addresses and the details submitted on the order form. Furthermore the information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

Important Safety Information

Please see our page Sling Safety to learn how to wear your Amawrap safely. We cannot be held liable for injuries caused by misuse of any sling/carrier we provide.

Legal

Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction. This does not affect your statutory rights.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that our terms and conditions have not met legal obligations please contact us.

Klarna 

These Pay later terms apply between you and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method. 

When you choose Pay later, we offer you the possibility to pay  on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content. We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk.

PAY ONLY AFTER YOU HAVE RECEIVED YOUR ORDER!

Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase.

For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/.

COSTS AND FEES

We charge an invoice fee of 0 (£) per purchase.

CREDIT CHECK AND HANDLING OF YOUR PERSONAL DATA BY KLARNA

If you choose Pay later, Klarna will assess your creditworthiness. We may carry out a limited credit search on you at a credit reference agency. This search will not affect your credit score or your chances of obtaining a credit in future.Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.

Download this information.

What to do if you need to send your items back

Alongside returns or exchanges, you can read further about the distance sales regulations and after sales support.

Distance Sales

As per the the Regulations set down by the The Consumer Contracts (Information and Additional Charges) Regulations 2013. you have the right to cancel your order. Starting from the time you place the order and ending on the expiry of 14 working days starting from the day after the goods have been received. Please notify us and return the goods within the 14-day cooling-off period. Furthermore the goods must be unused and unwashed or it will be deemed that you have accepted them.

NB – We understand that you have just had a baby. This may mean that you are not able to get to the post office within 14 days. Therefore while legally you are entitled to 14 working days we will allow you 28 days to return it.

After-Sales Support

Should you wish to return your goods please ensure that it is sent back to us within 28 days, unused, with all of the original packagings. Most importantly please print and complete a Returns Note. This should be returned to us with the wrap. We recommend that products are sent back to us via Special or Recorded delivery, as we cannot be held liable for products lost in transit.

Should you wish to exchange your purchase we will do so. However, this is providing the item is in the same new condition complete with all packaging. Please print and complete a Returns Note. This should be returned to us with the wrap indicating what you wish to exchange your item for. In addition, all exchanges must be received back to us within 28 days of purchase.

In the event that your Snuggle Up product arrives and something is wrong please contact us promptly.